Just for the record: we provide theme assistance because we consider ourselves as proffesionals and not because it is required from Envato authors. We will do our best to answer all your questions and help you, but sometimes you have to be patient. Modifications and 3rd party plugins are not subject to support - sorry.
Before you ask.
Make sure that you have read documentation which was in theme package - it contains useful information on how to install and use the theme. You may be familiar with our FAQ section too.
Range of support.
Installation, customization or administration of WordPress itself are not a subject of support. We also do not provide support for any third party plugins or problems associated with using them with our themes. We focus on topics like installation and configuration of the theme, usage of theme features and potential bugs fix. We do not provide customization services. Support will not be provided when you want to modify the theme to suit your specific needs or when you want feature 'X' to be integrated with the theme.
Rascals Themes office is located in Poland (EU) and our working hours are 8:00AM - 4:00PM (GMT +1) on workdays (Monday to Friday excluding public holidays).